Yes, you can cancel your order before it is dispatched by contacting our customer service team via WhatsApp at +923046195595 or emailing us at info@snackshack.pk.
You may modify or remove items from your order before dispatch by contacting us. Once the order has been dispatched, no cancellations or modifications can be made.
Due to the perishable nature of our products, we do not accept returns once the order has been delivered. However, if you receive a damaged, expired, or incorrect product, you may request a replacement or refund under the following conditions:
✔ The issue must be reported within 24 hours of delivery.
✔ The product must remain sealed and unused.
✔ You must provide photo or video proof of the issue.
✔ Opened or partially consumed food items.
✔ Products that were stored improperly after delivery.
✔ Orders placed incorrectly by the customer.
✔ Frozen food items (samosas, rolls, shami kababs, etc.) cannot be returned once delivered.
If a product qualifies for a refund, we will process it in the same payment method used at the time of purchase. Refunds are initiated within 5-7 business days after verification.
✔ The product is damaged or expired upon delivery.
✔ You received the wrong item.
✖ You change your mind after delivery.
✖ You do not like the taste of the product.
✖ The product has been opened, used, or stored improperly.
For any return or refund inquiries, contact us at:
📩 Email: info@snackshack.pk
📞 WhatsApp: 03046195595
We appreciate your understanding and thank you for choosing Snack Shack – Freshly Made, Frozen for You!
